4.6 Payment portals. If you write to Zendesk the use of a credit settlement portal or compliance portal that Zendesk charges as necessary operating costs a subscription or a percentage of a downloaded invoice, Zendesk charges you for the fees of this tax and you are required to pay. 2.4. Unless otherwise stated in the customer`s order, the software is provided in a standard format. If the client Kontakt.io to provide customer-specific changes, advice, system integration or other software-related services, the terms of these services are negotiated separately and in writing. 21.1 Any communication Zendesk communicates to you under this contract may be sent in writing by (a) overnight delivery service (“courier”) or by U.S. e-mail to the mailing address indicated by you on any order form; or b) e-mail to the email address made available to its account holder. You should contact Zendesk in writing at 1019 Market Street, San Francisco, California 94103 U.S.A. Attn: Legal Department. All notifications are considered to be issued immediately after delivery by email; either when they are delivered after the previous entry or two (2) working days after depositing in the post office or with a courier, as authorized above. “Additional features” refers to additional functions or functions (including, but not limited, created by Zendesk Marketplace apps, Zendesk Labs, fast access programs or beta services) that are available or enabled via the service but are not part of the service. Other functions include third-party services purchased and/or subscribers via an order form, which are resold by Zendesk and are governed by the third party`s alternative agreement.

Additional features are acquired or enabled separately and unambiguously from your service plan and related services provided. Interesting article, but how to organize it with the verdict in MAI Systems Corp. v. Peak Computer, Inc., 991 F.2d 511 (9. Cir. 1993) or the most recent Comedy Central and Warner BRos. v. WTV Systems case in question? Do some, if not potentially all, SaaS services require the loading of some or all of the software into the end user`s RAM, thus constituting a copy for copyright purposes that requires a license to avoid violations? And if possible, what are the damage to the inclusion of the license language to ensure that the IP of the Provider De SaaS is protected? 1.5. “Customer Order” is an order placed through our online store on the website, WebPanel, email or prepared payment order link that will be sent to you by one of our agents and will determine the extent and price of the subscription fees associated with the services offered under this Contract. 8.2. Our guarantees.

We guarantee that (a) this agreement, order forms and documentation of applicable administrative procedures, Description of physical and technical security measures to protect security, b) we will not significantly diminish the overall security of services acquired during a subscription period, (c) the acquired services will be performed significantly in accordance with the existing documentation, (d) in accordance with Section 5.1 (Integration with non-consensus applications), we will not significantly reduce the functionality of services acquired during the duration of your subscription and (e) the services and content acquired will not be malicious code in your systems.